Warranty
Every PureTech phone is tested personally before it ships. On top of that, we back every TiQ Mini M5 and Qin F21 Pro with a 60-day warranty against manufacturing defects.
What's covered - 60 days
For 60 days from the day your phone is delivered, we'll repair or replace it (our choice) at no cost if it develops a genuine manufacturing defect - things like a hardware fault that wasn't caused by drops, water, or misuse.
What's not covered
- Physical damage - drops, cracked or scratched screens, liquid or moisture damage, or exposure to extreme heat or cold
- Unauthorized modification - rooting, flashing a custom ROM or firmware, factory resetting the phone, or bypassing or removing the kosher lock in any way
- Repairs, or attempted repairs, by anyone other than us
- Normal wear and tear, including gradual battery capacity loss and cosmetic scuffs from everyday use
- Software issues caused by installing apps outside the approved list, sideloading apps from outside the Play Store, or app/OS updates pushed after your purchase
- Damage caused by unapproved chargers, cables, cases, or other accessories
- Lost or stolen phones
- Data loss - please back up anything important before sending a phone in for warranty service. We're not responsible for lost contacts, photos, or app data
Any of the above can void the warranty, and in some cases (like a bypassed kosher lock) can also affect eligibility for a return under our Return & Refund Policy.
How to make a warranty claim
Submit a warranty claim with your order number and a description of the issue, or call/text 845-293-3978 or email puretech10952@gmail.com. We'll walk you through next steps - in most cases that means sending the phone back to us for inspection.
Need an app added or changed?
That's not a warranty issue - see our FAQ for remote install pricing, or your Shipping & Local Pickup page for order questions.