Policies

Returns & refunds

Effective October 27, 2026

Returns: 14 days

You have 14 days from the day your phone is delivered to request a return. A $30 restocking fee applies. To be eligible:

• Your return request must include a valid reason. We will review each request and decide whether the reason qualifies for a return.
• The phone must be returned in the exact same condition it was received in: unused, undamaged, and with everything it shipped with (case, screen protector, USB-C cable, SIM tray pin, and original box).

To start a return, call or text us at 845-293-3978 or email puretech10952@gmail.com with your order number and the reason for the return. We'll confirm eligibility and give you a return address.

Return shipping

Return shipping is the customer's responsibility. We recommend a trackable, insured shipping method. We can't issue a refund for a phone that's lost or damaged on its way back to us.

Refunds

Once we receive and inspect the returned phone, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 5-7 business days. Refunds do not include shipping costs, including the original shipping charge.

If the phone comes back used, damaged, missing parts, or not matching what was shipped, the return may be declined or a partial refund issued to cover the difference.

Defective or wrong phone

If your phone arrives defective, damaged, or isn't what you ordered, contact us right away and we'll make it right. See the Warranty section for coverage after the return window closes.

Shipping & local pickup

Every PureTech phone is set up and tested personally before it goes out. Most orders are ready within a few days.

Shipping

Shipping is $5 for one or two phones, and scales up gradually for larger orders (for example, $10 for three or four phones). Accessory-only orders, like a screen protector with no phone, ship for $2. You'll receive a tracking number as soon as your order ships.

Local pickup

Choose Local pickup at checkout and we'll text you the moment your phone is ready to collect. No shipping charge.

Questions about your order?

Call or text 845-293-3978. We answer personally.

Warranty

Every PureTech phone is tested personally before it ships. On top of that, we back every PureTech Select and PureTech Plus with a 60-day warranty against manufacturing defects.

What's covered: 60 days

For 60 days from the day your phone is delivered, we'll repair or replace it (our choice) at no cost if it develops a genuine manufacturing defect, such as a hardware fault that wasn't caused by drops, water or misuse.

What's not covered

• Physical damage: drops, cracked or scratched screens, liquid or moisture damage, or exposure to extreme heat or cold
• Unauthorized modification: rooting, flashing other software, or bypassing or removing the phone's kosher protections in any way
• Repairs, or attempted repairs, by anyone other than us
• Normal wear and tear, including gradual battery capacity loss and cosmetic scuffs from everyday use
• Software problems caused by changes that didn't come from the PureTech App Store or from PureTech's own software updates
• Damage caused by unapproved chargers, cables, cases or other accessories
• Lost or stolen phones
• Data loss. Please back up anything important before sending a phone in for warranty service. We're not responsible for lost contacts, photos or app data

Any of the above can void the warranty, and in some cases (like bypassed kosher protections) can also affect eligibility for a return.

How to make a warranty claim

Submit a warranty claim with your order number and a description of the issue, or call or text 845-293-3978 or email puretech10952@gmail.com. We'll walk you through the next steps. In most cases that means sending the phone back to us for inspection.

Payments & software support

How you can pay

Credit or debit card and PayPal directly on the site. Zelle and cash are also accepted: choose them at checkout and follow the instructions. Zelle and cash orders are processed once payment is received.

Add-on apps on PureTech Plus

Your first 20 add-on apps are free, then $2 per app. The apps you choose show up in your phone's PureTech App Store, ready to install.

Software support

We stand behind the software on every phone: the setup, the PureTech App Store, parental controls and the updates we send over the air. If something in the software isn't right, call or text 845-293-3978 and we'll sort it out. Damage that isn't related to the software isn't covered.

Privacy

Our full Privacy Policy describes how we collect, use and share your personal information when you visit our website, buy from us or contact us. It is kept up to date by our store platform, Shopify, and always shows the latest version.

Your privacy choices

We collect personal information from your visits to our website, including through cookies and similar technologies, and may share it with third parties, including advertising partners, to show you more relevant ads on other websites.

Depending on where you live, this may count as a "sale", "sharing" or "targeted advertising" under some U.S. state privacy laws, and you may have the right to opt out. If your browser sends the Global Privacy Control signal, we treat it as an opt-out request for that browser and device.